Support
How can we help?
Michael and Matthew, the two people who make Audo, read every message and reply by email.
Send a message
From your account. Pick the job it's about, and we see its details without asking.
Email us
Include the email you sign in with and the tool you used. Never send a password or an API key.
Quick answers
A job failed. Was I charged?
No. You pay only when a job succeeds. A job that fails or is cancelled costs nothing, and its credits go back at once.
Can I get a refund?
Unused credits can be refunded within 14 days of purchase. If a job went wrong on our side, we'll make it right. Send us a message with the job.
How long are my files kept?
Files are deleted after 24 hours, and free results after 1 hour. You can delete your account and files yourself in Settings.
What's free?
Every tool has a free part each day, with no sign-up. Limits differ by tool: see each tool's page and Pricing.
How do I use Audo from ChatGPT or Claude?
Add Audo to your assistant in a minute with Setup. Developers can read the API docs.
I used Audo Studio. Is this the same account?
No, Audo Studio is a separate app with its own accounts. Write to us at the same address and say you use Studio.