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Support

We're here to help.

Write to us

Email support@audo.ai. We're Michael and Matthew, the two people who make Audo, and we read and answer every email.

To help us answer quickly, include:

  • the email address you sign in with, if you have an account
  • the tool you used, and roughly when
  • what went wrong, or the error message

Never send a password or an API key.

Quick answers

  • You pay only when a job succeeds. A job that fails isn't charged.
  • Unused credits can be refunded within 14 days of purchase: write to us. If a job went wrong on our side, write to us too.
  • You can delete your account and your files yourself in Settings.
  • Files are deleted after 24 hours, and free results after 1 hour.
  • Every tool has a free part each day, with no sign-up. Limits differ by tool: see each tool's page and Pricing.
  • To use Audo from ChatGPT, Claude, or another assistant, see Setup. Developers can read the API docs and the MCP docs.
  • Used Audo Studio, the earlier app? Write to the same address.

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